Manager, Fraud Omni Crypto
SoFi
full-time
Posted on:
Location Type: Remote
Location: Remote • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $99,200 - $186,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a team Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases
- Provides ongoing mentoring, coaching, and counseling to Investigators to drive production and quality goal achievement
- Work closely with Investigators to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership
- Collaborate with Senior Management related to ongoing projects to further enhance process improvements
- Lead and coach Fraud Investigators on productivity while driving accountability and efficacy
- Develop and implement SOPs for new processes
Requirements
- 5-8 years of fraud leadership experience
- Ability to implement and iterate on Fraud Investigation SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability
- Subject matter expert for Fraud Prevention and Investigation specifically for cryptocurrency
- Demonstrate ability to lead several teams
- Knowledge of banking compliance trends, rules, and regulations
- Excellent organizational skills
- Excellent written and verbal communication and presentation skills
- Analytical and problem-solving skills
Benefits
- This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Fraud InvestigationSOP DevelopmentAutomation ToolsProcess ImprovementPerformance Gap Analysis
Soft skills
MentoringCoachingLeadershipOrganizational SkillsAnalytical SkillsProblem-SolvingCommunication SkillsPresentation Skills