Head of FCRA Operations and Compliance

Socure

Head of FCRA Operations and Compliance leading CRA operations and regulatory adherence at Socure. Driving operational excellence and consumer protection in data-driven services.

Posted 6/12/2026full-timeCalifornia, Florida, New York, Washington • 🇺🇸 United StatesLead💰 $220,000 - $275,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the formation and continuous improvement of the company’s CRA operations in compliance with FCRA requirements.
Bring an “AI-first” mindset to all process designs with the goal of maximizing efficiency and automation while ensuring rigorous compliance with federal and state regulatory requirements.
Build and operationalize end-to-end processes for handling consumer disclosure requests in accordance with Section 609 of the FCRA.
Establish and maintain rigorous procedures for receiving, evaluating, and resolving consumer disputes, including reinvestigations with third-party data furnishers.
Serve as the internal authority on FCRA regulations, offering actionable guidance and counsel to executive stakeholders, product teams, and legal counsel.
Interpret evolving regulatory expectations and translate them into compliant business policies and procedures.
Assess the permissibility and compliance risk of new data and product use cases under FCRA and advise accordingly.
Establish the 1/2/3 LOD policies and processes required to maintain regulatory compliance across all relevant functions.
Lead and/or chair internal Risk Management, Data Furnishing and Standards Monitoring, and Model Governance committees for FCRA-facing products to identify and manage potential FCRA compliance risks and ensure cross-functional visibility and accountability.
Create and maintain comprehensive training manuals and SOPs for CRA operations teams, including all consumer- and client-facing CRA operations.
Establish performance standards and training protocols that ensure high-quality, compliant consumer interactions.

Requirements

What you’ll need

15+ years of progressive experience in FCRA operations and compliance, with at least 5 years in a senior leadership capacity.
Demonstrated experience working within or directly overseeing consumer reporting agencies, ideally with experience standing up new CRA functions.
Deep expertise in FCRA, ECOA, GLBA, and state-level statutory and regulatory obligations.
Strong leadership experience managing cross-functional teams, especially consumer operations teams, call centers, or processing groups.
Proven ability to collaborate across legal, product, technology, and operations functions.
Bachelor’s degree required; advanced degree and relevant certifications (e.g., CIPP/US, CRCM) are a plus.

Benefits

Comp & perks

Competitive compensation package, including equity and performance bonuses
Comprehensive benefits including medical, dental, and 401(k)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

FCRA complianceconsumer reporting operationsdata compliance risk assessmentprocess designconsumer disclosure managementdispute resolution procedurestraining manual creationperformance standards establishmentSOP developmentregulatory policy interpretation

Soft Skills

leadershipcollaborationcross-functional team managementcommunicationproblem-solvingstrategic thinkingstakeholder engagementguidance and counseltraining and developmentrisk management

Certifications

CIPP/USCRCM