Associate Solution Consultant – Post-Sales, Channel

Socure

Associate Solution Consultant helping partners onboard and succeed with Socure’s identity verification platform. Collaborate with teams to ensure a smooth post-sales experience.

Posted 5/27/2026full-timeNew York City • California, District of Columbia, Florida, New York, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $110,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support onboarding and implementation efforts for channel partners and their customers, ensuring a smooth transition from sales to post-sales
Act as a technical resource for partner-facing teams, helping them understand product capabilities, integration approaches, and best practices
Design and deliver training sessions for partner customer support and technical teams, enabling them to confidently support their end customers
Develop and maintain partner enablement materials (e.g., playbooks, troubleshooting guides, FAQs, demo environments) to scale partner self-sufficiency
Assist in troubleshooting technical issues and answering product-related questions, escalating to internal teams (Product, Engineering, Data Science) as needed
Help monitor early adoption and performance, identifying opportunities to improve usage, configuration, or outcomes
Partner with senior Solution Consultants to prepare for and contribute to partner reviews (e.g., QBRs), including gathering insights and performance data
Proactively identify knowledge gaps within partner teams and recommend targeted enablement or process improvements
Collect and relay partner and customer feedback to internal teams to help inform product improvements and roadmap priorities

Requirements

What you’ll need

Bachelor’s degree in a relevant field or equivalent practical experience
~2–5 years of experience in a customer-facing, technical role (e.g., Technical Account Manager, Implementation Consultant, Support Engineer, or similar)
Experience working with APIs, data analysis, or technical integrations (basic familiarity is sufficient; depth will be developed in-role)
Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical audiences
Comfortable working cross-functionally and supporting multiple stakeholders, including external partners
Familiarity with tools or concepts such as REST APIs, SQL, or data analysis is helpful but not required
Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry.

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIsdata analysistechnical integrationsproblem-solving

Soft Skills

communicationcross-functional collaborationstakeholder supporttraining deliveryfeedback collection