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About the role
Key responsibilities & impact- Build trusted relationships with executives and operational stakeholders across customer organizations.
- Act as the customer’s advocate internally, ensuring their needs influence product, support, and go-to-market priorities.
- Lead joint success planning to align customer goals with solution capabilities.
- Lead executive business reviews (EBRs) with data-driven updates on ROI, outcomes, and roadmap alignment.
- Identify risks early and orchestrate internal resources to mitigate churn.
- Take ownership of managing and resolving critical escalations with urgency and transparency.
Requirements
What you’ll need- 5+ years of experience in customer success or account management
- Excellent communication and interpersonal skills
- Ability to build relationships with executives and stakeholders
- Experience in strategic planning and execution
- Ability to analyze account health metrics and provide insights
- Experience in fostering customer advocacy and engagement
Benefits
Comp & perks- Offers Equity
- Offers Commission
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsinterpersonal skillsrelationship buildingstrategic planningexecutioncustomer advocacyengagementdata analysisrisk identificationescalation management