Socure

Senior Solution Consultant – Post-Sales, Platform

Socure

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $120,000 - $150,000 per year

Job Level

Senior

About the role

  • Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs.
  • Support technical integrations by working with client teams and providing input on best practices.
  • Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
  • Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
  • Participate in ongoing optimization efforts to improve the client experience.
  • Gather and document technical and functional requirements from clients.
  • Help translate client workflows into effective product configurations.
  • Assist in resolving integration or product issues, escalating as needed.
  • Deliver introductory training sessions and walkthroughs to help clients get started confidently.
  • Contribute to the creation of documentation and internal resources to support common onboarding patterns.
  • Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
  • Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.

Requirements

  • 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
  • Working knowledge of APIs, data integration, and web-based platforms.
  • Comfortable explaining technical concepts to clients in a clear and approachable way.
  • Ability to manage multiple client needs and timelines in a structured and organized manner.
  • A collaborative attitude with a willingness to learn and adapt.
  • Bachelor’s degree or equivalent experience in a technical or related field.
Benefits
  • Offers Equity
  • Offers Commission
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsdata integrationweb-based platformstechnical implementationsolution consultingsupport engineering
Soft Skills
communicationcollaborationorganizationproblem-solvingadaptabilityclient management