Socure

Senior Developer Support Engineer

Socure

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $120,000 - $140,000 per year

Job Level

Senior

Tech Stack

AndroidFlutteriOSJavaKotlinReactReact NativeSwift

About the role

  • Technical Integration & Developer Support
  • Lead end-to-end implementation of Socure’s APIs, SDKs, and platform configurations across web and mobile.
  • Troubleshoot and resolve integration issues using logs, network traces, and code review.
  • Validate new SDK releases and provide feedback to improve developer experience.
  • Recommend best practices for API usage, mobile integration, and secure deployment.
  • Solution Implementation & Client Onboarding
  • Support technical onboarding by mapping client workflows to Socure’s capabilities.
  • Configure the platform to meet customer requirements and ensure a successful go-live.
  • Provide hands-on support during hyper-care to stabilize integrations and optimize performance.
  • Document implementation details for smooth transition to Customer Success.
  • Training, Enablement & Collaboration
  • Deliver technical walkthroughs and integration training for client teams.
  • Contribute code samples, integration guides, and troubleshooting resources.
  • Partner with Product and Engineering to escalate issues and influence roadmap improvements.
  • Advocate for customers by sharing insights and recurring challenges.

Requirements

  • Bachelor’s degree in Computer Science or related field (or equivalent experience).
  • 5–7+ years of technical experience including:
  • Mobile development (Swift for iOS; Kotlin/Java for Android)
  • Hybrid frameworks (React Native, Flutter, Expo)
  • RESTful API integration and authentication (OAuth, JWT)
  • Strong debugging skills across mobile, web, and backend integrations.
  • Experience in a customer-facing technical role (developer support, solutions engineering, implementation).
  • Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat.
  • Excellent communication skills and ability to explain technical concepts clearly.
Benefits
  • Offers Equity
  • Offers Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mobile developmentSwiftKotlinJavaReact NativeFlutterExpoRESTful API integrationOAuthJWT
Soft skills
communication skillstroubleshootingcustomer advocacycollaborationtrainingproblem-solvingdocumentationfeedback provisioninfluencingclient onboarding
Certifications
Bachelor’s degree in Computer Science