Technical Account Manager – MSSP MEA
SOCRadar Extended Threat Intelligence
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇿 Algeria
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Onboard new customers and Perform product trainings of SOCRadar platform to educate customers/partners of the services.
- Create custom integrations and configuration for customer deployments.
- Monitor the platform use and customer interactions using our tools and initiate action based on technical indicators.
- Regular updates and calls with customers about technical details and issues.
- Address technical questions of customers and channel partners, offer best practices.
- Prepare Proof of Value (POV), QBR and EBR reports together with AMs/CAMs.
- Work closely with the AMs to solve customers issues.
- Research the assigned countries/locations and prepare use-case documents about the critical incidents in those regions.
- Assist customers in case of a breach or attack to fully remediate the problems in collaboration with other teams within and outside of SOCRadar.
- Analyze customer incidents and alarms to help CSM and partners to advice customers which additional service they might need.
- Analyze technical indicators for upsell and cross-sell opportunities and collaborate with the AMs to drive upsell/cross-sell opportunities.
Requirements
- At least 5 years of pre-sales or technical account management experience.
- Experience working with a MSSP is required.
- Previous experience in the cybersecurity industry, notably in network security (specifically in threat intelligence is a big plus).
- Excellent Communication, Presentation and Time Management Skills.
- Customer-centric, consultative attitude. (knowledge of MEDDICC or similar framework is a plus).
- Fluency in Arabic.
Benefits
- Private Health Insurance
- Remote working environment
- SOCRadar Academy E-learning Platform
- Birthday Month Day off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
custom integrationsconfigurationtechnical indicatorsProof of Value (POV)Quarterly Business Review (QBR)Executive Business Review (EBR)incident analysisupsell opportunitiescross-sell opportunitiescybersecurity
Soft skills
communicationpresentationtime managementcustomer-centricconsultative attitude