Regional Service Manager

Socomec Group

Regional Service Manager leading a team of field service professionals at Socomec. Responsible for operations in critical applications and ensuring customer satisfaction.

Posted 6/8/2026full-timeChicago • Illinois, Ohio • 🇺🇸 United StatesSeniorLead💰 $100,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Oversee and coordinate all field service activities for Socomec’s low voltage products in the assigned region.
Ensure timely and effective execution of service orders (commissioning, preventive and corrective maintenance, emergency response).
Build and maintain strong customer relationships, acting as the primary escalation point for complex technical or service issues.
Drive customer satisfaction and retention through proactive communication, site visits, and regular performance reviews.
Recruit, train, mentor, and evaluate a team of field service engineers and technicians (including third-party contractors as needed).
In collaboration with NAM Technical Advanced Support (TAS) develop and implement training plans to ensure technical competency and safety compliance.
Plan and allocate resources to meet service demand, optimize scheduling, and ensure efficient use of labor and materials.
Monitor and report on key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, service revenue, and cost control.
Directly influence revenue recognition, cost management, and contract (new business) acquisition through effective service delivery and customer engagement.
Support sales and business development by identifying service opportunities and assisting with proposals and customer presentations.
Champion a safety-first culture; ensure all team members adhere to health and safety regulations and company policies.
Conduct risk assessments, safety audits, and incident investigations as required.
Maintain up-to-date certifications and training for all team members.

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering or related field (or equivalent experience).
Over 7 years of experience in field engineering/services, with at least 3 years in a supervisory or management role.
Strong technical knowledge of low voltage AC/DC systems and critical power applications.
Strong organizational skills; able to manage multiple priorities in a fast-paced environment.
Understanding of electrical principals and three-phase power
Expertise in electrical safety -- arc flash prevention and protection, including National Fire Protection Association (NFPA) 70E certification; grounding, and lock-out/tag-out procedures
General understanding of power electronics (controls and power management systems)
General understanding power systems analysis: power quality, coordination studies, etc.
Ability to read and apply one-line drawings.
Extensive experience using digital multi-meters, Ohmeters, power quality analyzers
Familiarity with data center operations and power systems design. Understanding of critical power applications; AC & DC power systems.
Familiarity with National Electric Code requirements.
Proficient with MS Office and service management software
Strong leadership and communication.
Demonstrated leadership, team-building, and people management skills.
Effective verbal and written communication skills.
Financial acumen to understand and influence revenue recognition, cost management, and contract acquisition.
Foster a culture of accountability, teamwork, and professional growth.

Benefits

Comp & perks

Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Extensive travel within the assigned region.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

low voltage AC/DC systemscritical power applicationselectrical safetyarc flash preventionNFPA 70E certificationpower electronicspower systems analysisone-line drawingsdigital multi-meterspower quality analyzers

Soft Skills

organizational skillsleadershipcommunicationteam-buildingpeople managementverbal communicationwritten communicationfinancial acumenaccountabilityprofessional growth

Certifications

NFPA 70E certification