Customer Success Manager

• Generate hypotheses based on analytical data, customer journey maps (CJM), key business metrics, and lifecycle and loyalty metrics.
• Create business specifications with measured potential business effects.
• Launch experiments using classic CRM channels (email, app/web push, SMS) and on-product channels (pop-ups, banners, chats, etc.).
• Analyse the results of the conducted experiments.
• Taking ownership of one of the business's most valuable CRM initiatives (increasing retention of high ARPPU clients, preventing churn, etc.).
• Proactively interact with key stakeholders, product managers, UX teams, development teams, and data analysts.
• Initiating improvements to processes and products, launching new channels, and using unusual mechanics to achieve business goals.

Senior CRM Manager – Retention

Customer Success Manager

Partner Success Manager, Luxury Travel

Senior Dynamics 365 CRM Engineer

Dynamics 365 CRM Engineer