Customer Success Agent

Social Discovery Group

Customer Support Agent managing inquiries and issues for users of social discovery websites. Working remotely with a focus on problem resolution and customer retention.

Posted 6/9/2026full-timeRemote • 🇹🇷 TurkeyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Consulting our customers on all raised questions related to our websites
Working timely, speedily and effectively with customer requests
Resolving all customer issues with the goal of customer retention
Promoting our websites to the customers upon opportunity
Maintaining a high level of service quality

Requirements

What you’ll need

You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
You have experience working with international customers
You have fast typing skills in English
You are a quick learner and you can absorb large volumes of information
You can psychologically analyze people and be sensitive to their emotions
You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
You can come up with and provide professional solutions to complicated cases
You are stress resistant, energetic and never hesitant to show initiative
You have a ‘can-do’ attitude and you believe that ‘everything is possible’
You can provide an outstanding quality service

Benefits

Comp & perks

Vacation 28 calendar days per year
7 wellness days per year (time off)
Bonuses up to $5000 for recommending successful applicants for positions in the company
50% payment for professional training, international conferences and meetings
Corporate discount for English lessons
Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1000 gross per year per employee
Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations.
The company provides reimbursement of workplace costs up to $1000 gross once every 3 years

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fast typing skillscustomer service

Soft Skills

quick learnerpsychological analysisemotional sensitivityadaptabilityproblem-solvingstress resistanceinitiativecan-do attitudecustomer retentionservice quality