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Customer Success Manager
Social Discovery Group. Consulting customers on questions related to our websites .
About the role
Key responsibilities & impact- Consulting customers on questions related to our websites
- Working timely, speedily, and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting websites to customers upon opportunity
- Maintaining a high level of service quality
Requirements
What you’ll need- You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
- Experience working with international customers
- Fast typing skills in English
- Ability to absorb large volumes of information
- Psychologically analyze people and be sensitive to their emotions
- Navigate through difficult situations and adapt to fluctuating circumstances
- Provide professional solutions to complicated cases
- Stress resistant, energetic, and initiative-driven
- Can provide outstanding quality service
Benefits
Comp & perks- Vacation 28 calendar days per year
- 7 wellness days per year
- Bonuses up to $5000 for recommending successful applicants
- 50% payment for professional training, international conferences and meetings
- Corporate discount for English lessons
- Health benefits, up to $1000 compensation for health insurance or doctor's fees
- Equipped workplace and necessary equipment provided by the company
- Reimbursement of workplace costs up to $1000 gross once every 3 years
- Internal gamified gratitude system for bonuses and team building activities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fast typing skillscustomer service
Soft Skills
communicationproblem-solvingempathyadaptabilitystress resistanceinitiativecustomer retentionservice quality