Social Discovery Group

Customer Success Manager

Social Discovery Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇴 Dominican Republic

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Job Level

Mid-LevelSenior

About the role

  • Consulting our customers on all raised questions related to our websites
  • Working timely, speedily and effectively with customer requests
  • Resolving all customer issues with the goal of customer retention
  • Promoting our websites to the customers upon opportunity
  • Maintaining a high level of service quality

Requirements

  • You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
  • You have experience working with international customers
  • You have fast typing skills in English
  • You are a quick learner and you can absorb large volumes of information
  • You can psychologically analyze people and be sensitive to their emotions
  • You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
  • You can come up with and provide professional solutions to complicated cases
  • You are stress resistant, energetic and never hesitant to show initiative
  • You have a ‘can-do’ attitude and you believe that ‘everything is possible’
  • You can provide an outstanding quality service
Benefits
  • Vacation 28 calendar days per year
  • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
  • Bonuses up to $5000 for recommending successful applicants for positions in the company
  • 50% payment for professional training, international conferences and meetings
  • Corporate discount for English lessons
  • Health benefits according to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
  • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
  • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fast typing skillscustomer service
Soft skills
fluent in Englishpsychological analysisemotional sensitivityadaptabilityproblem-solvingstress resistanceinitiativecan-do attitudequick learner