Social Discovery Group

Trust & Safety Program Manager

Social Discovery Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇸 Serbia

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Job Level

Mid-LevelSenior

About the role

  • Execute strategy: Translate strategic direction (set by Head of T&S) into detailed projects, processes, and timelines.
  • Systemise fraud prevention: Build scalable workflows for scam/fake detection, user verification, and abuse handling.
  • Automation & tooling: Evaluate and implement tools/automation (in-house or third-party) for fraud signals, account reviews, and reporting dashboards.
  • Cross-team coordination: Work closely with engineering, product, CS, and compliance teams to embed safety processes without blocking growth.
  • Metrics tracking & reporting: Build dashboards, monitor KPIs, and report progress to leadership.
  • Knowledge transfer: Act as internal subject-matter mentor to raise overall T&S maturity across the company.

Requirements

  • Proven track record of designing and scaling T&S processes (fraud queues, case management, confidence thresholds, automated rules, vendor workflows).
  • Project/program management: Strong skills in execution, prioritization, and cross-functional alignment.
  • Tech literacy: Familiarity with fraud detection tools, scoring systems, or ML/automation frameworks (not as a builder, but as an implementer/operator).
  • Analytical mindset: Ability to define KPIs, run A/B tests, and distinguish between false positives vs genuine risk.
  • English B2+.
Benefits
  • REMOTE OPPORTUNITY to work full time;
  • Vacation 28 calendar days per year;
  • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
  • Bonuses up to $5000 for recommending successful applicants for positions in the company;
  • 50% payment for professional training, international conferences and meetings;
  • Corporate discount for English lessons ;
  • Health benefits.
  • According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
  • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations.
  • In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
  • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merch, team building activities, massage certificates, etc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fraud preventionuser verificationscam detectionmetrics trackingKPI monitoringA/B testingcase managementautomated rulesvendor workflowsscoring systems
Soft skills
project managementexecutionprioritizationcross-functional alignmentanalytical mindsetmentorshipcommunicationcoordinationproblem-solvingstrategic thinking