Strategic Customer Success Manager

SOCi, Inc.

Strategic Customer Success Manager at SOCi, nurturing client relationships and driving value through our platform. Focus on enterprise clients to meet business goals and enhance user experience.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and maintain strong relationships with key stakeholders within client organizations to ensure their success and satisfaction with SOCi solutions.
Act as the lead point of contact for all strategic client matters, anticipate clients' needs, and work within the company to ensure deadlines for client deliverables are met.
Plan and conduct regular check-in meetings to ensure client satisfaction and retention.
Work collaboratively with sales, marketing, and product teams to streamline service delivery and ensure clients can maximize the value of SOCi products.
Develop a deep understanding of our products and services to facilitate training sessions for clients on new tools and features.
Monitor and analyze clients’ usage of our product and generate insights to enhance their user experience.
Identify opportunities for growth within existing accounts and collaborate with sales teams to ensure growth attainment.
Handle and resolve customer requests and issues promptly and effectively.
Prepare and deliver quarterly and annual reviews to clients, showcasing their progress and aligning with their business goals.
Advocate customer needs/issues cross-departmentally and program-manage customer concerns.

Requirements

What you’ll need

5+ years of proven experience in customer success or account management, preferably in a SaaS or technology-based company serving enterprise clients.
Strong empathy for customers and passion for revenue and growth.
Demonstrable ability to drive continuous value of our product(s).
Excellent communication and interpersonal skills, with the ability to manage and influence stakeholders at all levels.
Experience in working with complex, multi-divisional, multi-geographical customers.
Exceptional organizational and multitasking skills, including the ability to prioritize and schedule work effectively.
Proficient in Customer Success Software tools and platforms, such as Gainsight, Salesforce, etc.
Strong analytical and problem-solving skills with a solution-oriented mindset.
Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
Bachelor's degree in Business Administration, Marketing, Communications, or related field.

Benefits

Comp & perks

Health insurance plans, dental, and vision
Wellness incentives
401(k) plan with employer match
Flexible paid time off
Quarterly wellness days
Paid holidays
Unique employee engagement programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementanalytical skillsproblem-solving skillsmultitaskingorganizational skillsstakeholder managementtraining facilitationgrowth attainment

Soft Skills

empathycommunication skillsinterpersonal skillsinfluencing skillsadaptabilitysolution-oriented mindset