SOCi, Inc.

Digital Marketing Consultant, Paid Social

SOCi, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Salary

💰 CA$70,000 - CA$90,000 per year

Job Level

Mid-LevelSenior

About the role

  • Act as a subject matter expert (SME) on Meta Ads Manager, Meta Business Suite, and SOCi’s Paid Social capabilities and provide actionable recommendations via detailed reports and customer presentations.
  • Lead strategy calls and provide consultative insights that align with each customer’s unique goals, campaign budgets, and evolving maturity with AI-driven marketing.
  • Guide new and existing clients through the adoption of SOCi’s AI and Agentic Marketing features, offering clear use cases and tactical execution plans.
  • Collaborate with internal Paid Media teams, Customer Success Managers, and Product teams to ensure seamless execution of strategic initiatives.
  • Drive platform adoption and customer success by addressing Meta-related support issues and offering long-term strategic solutions.
  • Serve as the primary lead for key Assist accounts, partnering with the Customer Success Manager to provide thoughtful guidance and support to both customers and internal stakeholders; ensuring ongoing success and growth across the assigned book of business through strong collaboration and effective alignment.
  • Lead program and project management for Assist initiatives across key customer accounts, overseeing the planning, scheduling, and execution of projects.
  • Manage cross-functional project teams to ensure timely delivery of high-quality work.
  • Create and maintain project timelines, ensuring all milestones are achieved on schedule.
  • Proactively manage risks by identifying potential issues, offering solutions, and maintaining project continuity.
  • Regularly present insights and optimizations to national brand stakeholders, providing insights that can be utilized from top-performing markets.
  • Act as a thought leader for assigned accounts, staying abreast of industry trends, emerging technologies, and best practices in social media marketing, and sharing insights both internally and with customers.
  • Possess a deep understanding of the SOCi platform in order to manage all areas of service provided to large multi-location brands.

Requirements

  • Requires a minimum of 5 years of related experience in a customer-facing role.
  • Requires 5+ years of experience in digital marketing, with proven expertise in Meta Ads Manager, Meta Business Suite, and Paid Social strategy.
  • Highly organized with strong project management skills and an ability to effectively manage multiple tasks and competing priorities.
  • Experience managing project timelines and cross-functional teams to deliver customer success initiatives.
  • Proven track record of success with a verifiable history of exceeding customer success goals and maintaining long-term relationships with top tier clients
  • Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness
  • Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
  • Experience and comfort interacting with and influencing C-level executives
  • Strong communication skills – written and verbal – with understanding of situational best practices
  • Excellent presentation skills – from small to large audiences
  • Ability to lead, manage or influence both internal SOCi resources as well as customer resources to achieve successful outcomes
  • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
  • Education: BS or equivalent education and relevant experience
Benefits
  • Health insurance plans, dental, and vision
  • Wellness incentives
  • 401(k) plan with employer match
  • Flexible paid time off
  • Quarterly wellness days
  • Paid holidays
  • Unique employee engagement programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Meta Ads ManagerMeta Business SuitePaid Social strategyproject managementanalytical skillsproblem-solvingcustomer successAI-driven marketingtactical execution planscross-functional team management
Soft skills
organizational skillscommunication skillspresentation skillsleadershipinfluencing skillsadaptabilitycollaborationstrategic thinkingcustomer relationship managementsituational awareness