Account Manager, Ecommerce

Soar With Us

Account Manager overseeing client relationships for an ecommerce performance agency. Collaborating with internal teams to drive campaign success and client satisfaction.

Posted 4/28/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-Level💰 £35,000 - £44,000 per yearWebsite

About the role

Key responsibilities & impact

Own day-to-day client communication across assigned accounts
Lead client calls, updates, and check-ins with confidence and commercial context
Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin
Act as the alignment point between client expectations and campaign delivery
Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress
Manage quality control across all deliverables
Provide clients with a clear, confident narrative around performance and commercials
Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
Flag risks early with a recommended course of action or solution
Protect account health - balancing client satisfaction, retention, and agency profitability

Requirements

What you’ll need

2+ years' experience in account management, client services or project coordination (agency preferred)
Exposure to UGC, social-first creative or performance marketing
Strong communication skills — clear, calm, and confident with clients and internally
Commercial awareness — you understand that great outcomes need to be profitable ones
Organised and process-driven, comfortable managing multiple accounts without losing grip on the details
Curiosity and eagerness to learn how performance creative drives growth
Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
A proactive, decision-led mindset — you move with intent, not just instruction

Benefits

Comp & perks

Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient servicesproject coordinationperformance marketingquality controlcampaign deliverybrief writingrisk managementcommercial feasibilityaction planning

Soft Skills

communicationorganizational skillsprocess-drivenproactive mindsetcuriosityconfidenceclient satisfactionretentionaccount health managementcollaboration