People Operations

• Lead the design and delivery of development, progression, and performance initiatives across the group.
• Oversee the full people journey—from onboarding to progression—ensuring our people and culture strategies drive both team excellence and commercial success.
• Shape development frameworks, deliver training programmes, and build a culture where growth, learning, and accountability are part of daily life.
• Partner with leadership on succession planning and long-term talent growth.
• Act as custodian of culture — embedding group values into everyday behaviours
• Lead engagement initiatives: events, recognition schemes, feedback loops, and internal campaigns.
• Advise management on sensitive people matters with fairness and commercial balance.
• Oversee onboarding and off-boarding experiences to maintain consistency across brands.
• Drive initiatives that improve retention, client delivery standards, and commercial performance.

Head of Development – Performance, People & Culture

People Operations Service & Support Manager

Organisation & People Change Standards Manager

People Operations Specialist

People Executive – HR

People Manager – HR