Soar

Product Manager

• Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements.
• Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).
• Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.
• Lead product ownership for complex 3rd-party integrations, including:
• Identity and verification providers
• Credit bureaus and risk data services
• Banking, payments, and financing partners
• Government and regulatory systems
• Drive integration strategy across vendors, including:
• Standardized integration patterns
• SLA, monitoring, and incident management requirements
• Versioning, migration, and deprecation strategies
• Own the product direction for CRM and customer support systems supporting:
• Customer lifecycle management
• Case handling, disputes, and escalations
• Compliance-driven workflows (KYC/AML reviews, investigations)
• Ensure deep integration between CRM, support platforms, and core fintech systems.
• Optimize operational workflows to reduce manual effort and improve resolution times.
• Lead product ownership of admin portals and internal dashboards used by:
• Operations
• Risk and compliance
• Customer support
• Finance and reconciliation teams
• Ensure admin tools support:
• Role-based access control and audit trails
• Secure approvals and exception handling
• High-volume operational throughput with strong usability
• Balance flexibility for ops teams with strong governance and controls.
• Act as a senior product partner to Risk, Compliance, Legal, and InfoSec.
• Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.
• Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting.
• Lead product responses to regulatory findings, audits, and remediation initiatives.
• Own and communicate a multi-quarter platform roadmap, balancing:
• Regulatory commitments
• Operational efficiency
• Product enablement and scalability
• Drive prioritization decisions that consider company-wide impact and long-term platform health.
• Manage complex dependencies across product squads and business functions.
• Work closely with engineering leadership to define and enforce:
• Non-functional requirements (availability, performance, security)
• Business continuity and disaster recovery expectations
• Ensure safe delivery through staged rollouts, monitoring, and incident management practices.
• Define and own senior-level platform KPIs, including:
• Platform adoption and reuse across squads
• Integration reliability and failure rates
• Operational efficiency gains
• Reduction in manual and high-risk processes
• Use data, incidents, and audit outcomes to drive continuous improvement.

Senior Product Manager