Account Manager
So Good So You
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Account Management (60%)
- Manage high profile retailers as the Account Manager
- Establish a culture of accountability through clear expectations and performance management
- Lead vendor set-up on behalf of new customers
- Coordinate new item set up and imaging process with internal and external partners
- Partner with Sales Manager on account forecasting, inventory flow, and reporting efforts
- Maintain Account Profiles and Vendor Guides
- Ensure promotions are submitted, track inventory for promotion, provide lift analysis recap after promotion
- Coordinate samples requests and delivery
- Analyze brand performance with business unit and recommend strategies to grow business
- Collaborate and relationship build with Sales Managers on needs of the business unit
- Create individual customer process for Best-in-Class service
- Partner with Sales Manager + Retail Optimization Manager to understand field merchandiser findings + feedback and recommend strategies to grow business
- Field all sales related customer service questions & needs
- Assist with ad hoc projects related to cross functional + sales team needs
- Attend monthly in-person Account Management team time at HQ
- Supply Chain (20%)
- Manage all POs from receival through to delivery
- Main point of contact for initial PO inquiries
- Step in to assist Ops in time of crisis with operational needs of accounts
- Communicate any PO issues to internal team and wholesale customers, in partnership with Lead Account & Sales Process Manager
- Manage Logistics relationships with Lead Account & Sales Process Manager
- Collaborate with Lead Account & Sales Process Manager, Production & Operations teams to ensure appropriate inventory levels to support business need
- Build and manage scalable processes to improve cross functional teams as it relates directly to sales needs: Marketing + Operations + Finance + Sales
- Attend bi-weekly/monthly Sales + Operations meetings
- Finance (20%)
- Main point of contact and expert on whom to utilize for chargebacks and deduction questions
- Assist finance team with initial chargeback or deduction taken
- Maintain shared documents with billing terms and portal information
- Learn GL coding for different promotional activities by account.
Requirements
- 3+ Years of Account Management, preferably for a Manufacturer
- Bachelor's Degree - Business Administration, Sales and Marketing, Communication or related field a plus
- Strong computer skills – Word, Excel & PowerPoint essential. G-Suite a plus
- Experience in short shelf life, refrigerated products is a plus
- Ability to create sales strategies and provide input on company strategies
- Planning & Management: The ability to organize and manage multiple priorities and workload
- Problem analysis and problem resolution at both a strategic and functional level
- Adaptable: ability to navigate to an ever-changing, fast-paced sales environment
- Detail and Process Oriented: thrive on all the details while becoming an expert on your customer’s needs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account ManagementSales StrategiesInventory ManagementPerformance ManagementLogistics ManagementChargeback ManagementGL CodingData AnalysisProcess ImprovementVendor Management
Soft skills
CommunicationProblem AnalysisProblem ResolutionAdaptabilityDetail OrientedOrganizational SkillsRelationship BuildingCollaborationLeadershipCustomer Service
Certifications
Bachelor's Degree in Business AdministrationBachelor's Degree in Sales and MarketingBachelor's Degree in Communication