Technical Success Manager, Spanish Speaking

Snyk

Technical Success Manager helping Canadian customers adopt Snyk’s developer security platform. Leading scalable workshops, enablement programs, and DevSecOps guidance for secure software development.

Posted 8/11/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer success through technical workshops and best-practice guidance, with a strong focus on Application Security and DevSecOps practices. Proficient in analyzing customer data to enhance engagement and optimize outcomes in a collaborative environment.

Highest-signal resume keywords

Customer Success ManagementApplication Security ConceptsDevSecOps LifecycleTechnical Workshop FacilitationAI-Assisted Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SASTDASTSCAIaC ScanningDevOps ToolingGitHubJiraJenkinsVS CodeDigital Program Transformation

Soft Skills

Effective CommunicationOrganizationTime Management

Tools & Technologies

CI/CD PipelinesDeveloper WorkflowsSecurity Tools

Certifications & Qualifications

CISSPCISMSecurity+

Industry Keywords

OWASPNISTThreat ModelingVulnerability ManagementAI-Generated Code

Tech Stack

Tools & technologies

Jenkins

About the role

Key responsibilities & impact

Own technical success for a large portfolio of customers through scheduled sessions focused on technical and business outcomes
Lead one-to-many technical workshops, office hours, and best-practice webinars
Analyze customer usage data to uncover trends, identify risk, and trigger targeted outreach
Drive scalable customer adoption from initial security wins toward mature DevSecOps practices
Create and curate tutorials, best-practice guides, and videos for customer self-service
Synthesize feedback from hundreds of customers into themes influencing the product roadmap
Partner with Sales, Product, Support, and Education to solve segment-level customer needs
Coach customers on embedding SAST, SCA, secrets, container, and IaC scanning into developer workflows and CI/CD pipelines
Guide customers on securing AI-generated code and AI-assisted development
Track engagement and outcome metrics and optimize successful programs

Requirements

What you’ll need

5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services
Proven experience designing and executing one-to-many programs such as webinars, email campaigns, digital journeys, or workshops
Working knowledge of developer tools such as GitHub, Jira, Jenkins, and VS Code
Understanding of how code moves from commit to production
Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, secrets, container scanning, and IaC scanning
Hands-on experience with DevOps tooling and foundational understanding of the DevSecOps lifecycle
Genuine interest in AI, developer workflows, and Application Security
Working fluency with AI-assisted tools such as Claude or Gemini
Effective written and verbal communication with developers, security leads, and executive sponsors
Exceptional organization and time management in a high-volume environment
Nice to have: developer background or hands-on work with coding and agentic AI systems
Nice to have: hands-on experience with AppSec programs such as threat modeling or vulnerability management
Nice to have: familiarity with OWASP or NIST frameworks
Nice to have: scripting experience or digital program transformation experience
Nice to have: relevant security certifications such as CISSP, CISM, or Security+

Benefits

Comp & perks

Flexible working hours
Work-from-home allowances
In-office perks
Time off for learning and self development
Generous vacation and wellness time off
Country-specific holidays
100% paid parental leave for all caregivers
Health benefits
Employee assistance plans
Annual wellness allowance
Country-specific life insurance
Disability benefits
Retirement/pension programs
Mobile phone allowances
Education allowances
Employee resource groups
Inclusive and engaging work environment