
Senior Technical Success Manager
Snyk
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
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Salary
💰 $119,000 - $148,750 per year
Job Level
Tech Stack
About the role
- Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows
- Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention
- Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products
- Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks
- Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities
- Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges
Requirements
- 5+ years of experience in a customer-facing technical role
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America
- Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code)
- Experience leading technical or engineering programs with a proven record of thought leadership and business case development
- Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives
- Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Application SecurityDeveloper Security toolsBusiness case developmentTechnical program leadership
Soft Skills
CommunicationStakeholder influenceOrganizational skillsCollaborationStorytelling