Snyk

Senior Technical Success Manager

Snyk

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

Jenkins

About the role

  • Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
  • Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
  • Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
  • Mobilizing internal and external resources to remove barriers to adoption
  • Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
  • Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Requirements

  • Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion
  • 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
  • Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America
  • The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
  • Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
  • To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
  • To thrive in a collaborative, fast-paced environment and as a part of a results oriented team
Benefits
  • Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
  • Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
  • Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
  • Health benefits, employee assistance plans, and annual wellness allowance
  • Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Application Securityprogram managementbusiness case developmentcustomer benefits realizationonboarding program designDeveloper Security toolsApplication Security tools
Soft skills
relationship buildingorganizational skillstime managementeffective communicationinfluential communicationcollaborationproblem-solving