Staff Designated Support Engineer

Snowflake

Staff Designated Support Engineer at Snowflake delivering hands-on support for customer needs and optimizing product integration. Driving customer experience and collaboration with cross-functional teams.

Posted 7/6/2026full-timeRemote • Texas • 🇺🇸 United StatesLead💰 $122,000 - $160,600 per yearWebsite

Tech Stack

Tools & technologies

ETLRDBMSSQL

About the role

Key responsibilities & impact

Provide hands-on support for customer needs following deployment
Deep understanding of the customer's product integration architecture and workloads
Design, review, and execute use cases with customer context
Provide guidance on how to resolve customer-specific technical challenges
Collaborate with Product Management, Engineering, and Marketing to improve Snowflake’s offerings
Monitor, review and provide actionable support for query performance optimization
Analyze warehouse configuration for cost optimization opportunities
Own release readiness for priority support customers
Drive issue resolution and high case quality
Establish regular touchpoints with customers
Be available on-call as needed for customer success

Requirements

What you’ll need

7+ years of experience in Technical Support, Solutions Architecture, Data Engineering, or similar customer-facing technical role
Bachelor's or Master's degree in Computer Science, MIS, or a related field — or equivalent experience
Proven success managing enterprise customer relationships as a trusted technical advisor
Advanced SQL expertise, including query debugging, optimization, window functions, and performance tuning
Strong RDBMS fundamentals
Hands-on experience with distributed or MPP database platforms
Experience with ETL/ELT tools and BI/analytics platforms
Experience working with large-scale infrastructure-as-a-service platforms
AI fluency
High emotional intelligence and strong customer advocacy skills.

Benefits

Comp & perks

Health insurance
401(k)
Paid time off
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLQuery DebuggingPerformance TuningRDBMS FundamentalsData EngineeringSolutions ArchitectureCost OptimizationUse Case DesignTechnical GuidanceInfrastructure-as-a-Service

Soft Skills

High Emotional IntelligenceCustomer Advocacy