Director of Global Support Operations

Snowflake

Director of Global Support Operations responsible for transforming customer support at Snowflake. Leading a global team to implement AI-accelerated systems and enhance service excellence.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesLead💰 $282,500 - $423,750 per yearWebsite

About the role

Key responsibilities & impact

Lead a global team united by a mission to improve customer experience through operational excellence
Transform global support infrastructure into an AI-accelerated, outcome-based engine
Balance reliability of support engine with automated, predictive systems
Empower managers to take on more responsibility
Work cross-functionally with Support, Sales, Product, and Engineering to address inefficiencies

Requirements

What you’ll need

10+ years in Support/Operations
Technical support background with proven experience in support excellence
Transformational fluency
Ability to influence organizational-level strategy while collaborating across boundaries
Experience in developing hiring strategies and motivating high-performing teams

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Snowflake Website LinkedIn All Job Openings 5001 - 10000 employees Founded 2012 ☁️ SaaS Cloud Computing
Data Analytics
SaaS Snowflake is a cloud-based data-warehousing company that provides a platform for data storage, processing, and analytics. It allows businesses to store data in a centralized location and perform complex queries and analytics on that data efficiently. Snowflake is designed to handle a wide range of data workloads and can scale dynamically to meet the needs of growing businesses. Director of Global Support Operations Job not on LinkedIn 🔥 12 minutes ago 🇺🇸 United States – Remote 💵 $282.5k - $423.8k / year ⏰ Full Time 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead a global team united by a mission to improve customer experience through operational excellence
Transform global support infrastructure into an AI-accelerated, outcome-based engine
Balance reliability of support engine with automated, predictive systems
Empower managers to take on more responsibility
Work cross-functionally with Support, Sales, Product, and Engineering to address inefficiencies 🎯 Requirements
10+ years in Support/Operations
Technical support background with proven experience in support excellence
Transformational fluency
Ability to influence organizational-level strategy while collaborating across boundaries
Experience in developing hiring strategies and motivating high-performing teams Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs VP, Digital Transformation Operations 🔥 2 hours ago Patriot Bank, N.A. 51 - 200 🏦 Banking 💸 Finance Website LinkedIn All Job Openings VP of Digital Transformation Operations at Patriot Bank managing significant initiatives in a dynamic banking environment. Collaborating with leadership to drive innovation and operational modernization. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead ⚙️ Operations Director, Trade Operations 🔥 2 hours ago Azurity Pharmaceuticals 201 - 500 💊 Pharmaceuticals ⚕️ Healthcare Insurance 🤖 Artificial Intelligence Website LinkedIn All Job Openings Director of Trade Operations overseeing pharmaceutical trade activities and analytics. Collaborates with key departments to meet sales and margin targets at Azurity Pharmaceuticals. 🇺🇸 United States – Remote 💰 Private Equity Round on 2015-01 ⏰ Full Time 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor Quality Director – Trucking Operations 🔥 3 hours ago Venture Logistics 1001 - 5000 Website LinkedIn All Job Openings Quality Director at Venture responsible for overseeing operations and enhancing performance through quality initiatives. Leading teams and managing KPIs within a logistics environment. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead ⚙️ Operations Supervisor, Last Mile Operations 🔥 3 hours ago RXO, Inc. 5001 - 10000 🚗 Transport ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Supervisor managing last mile operations at RXO, a provider of transportation solutions. Inspiring associates for productivity and adhering to safety procedures in logistics operations. 🇺🇸 United States – Remote 💵 $50k - $65k / year ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations Vice President, Operations 🔥 12 hours ago Hitachi 10,000+ employees 🤖 Artificial Intelligence ⚡ Energy 🚗 Transport Website LinkedIn All Job Openings Vice President of Operations leading manufacturing strategy for North America at Hitachi Energy. Driving performance, safety, and customer satisfaction in sustainable power infrastructure. 🇺🇸 United States – Remote 💵 $225k - $290k / year ⏰ Full Time 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

leadershipcollaborationinfluencemotivationtransformational fluency