Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Own, manage and communicate the operational relationship with assigned clients
- Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
- Lead internal and client meetings with thorough documentation and rigorous follow-up
- Manage client and project documentation, communications, meetings and required meeting follow-ups
- Track metrics around infrastructure performance and service requests
- Continually seek to improve service and delivery
- Prepare and present service reports to clients
- Create, implement and track relationship roadmaps
- Help create and execute on the overall vision for service delivery and client satisfaction
- Determine areas for process improvements within both the client and Snowflake
- Work with key stakeholders to implement and document improvements
Requirements
- 5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
- Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Strong organizational skills, ability to work independently and manage multiple projects simultaneously
- Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)
- Fluent in Germany language
- This person will need to reside in Germany
- Application asks about work authorization/sponsorship (candidates must confirm authorization to work in the country)