Senior Technical Program Manager
Snowflake
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $194,000 - $254,100 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Own Snowflake’s Landing Zone Accelerator and Proactive Health Check best practices.
- Work closely with global CX teams to build, validate, and evolve best practices.
- Lead working groups with CX to gather field insights, identify gaps, and ensure frameworks address customer challenges.
- Translate CX learnings into clear, actionable best-practice recommendations.
- Ensure CX teams are enabled with standardized guidance, reusable assets, and repeatable methodologies.
- Maintain a data-driven insight loop with CX leadership to ensure best practices stay current, relevant, and impactful.
- Define, document, and continuously refine the architectural and operational standards that customers should follow when adopting Snowflake.
- Create and maintain the Well-Architected Framework used for PHC to evaluate customer architectures, security posture, governance, performance, and cost optimization.
- Ensure LZA provides a clear blueprint for customers to deploy secure, scalable Snowflake environments following recommended architectures.
- Monitor customer adoption and recurring issues to identify areas where best practices should evolve.
Requirements
- Minimum of a bachelor's degree in computer science or business or equivalent work experience.
- 7+ years of direct customer support and/or release readiness experience preferably in SaaS, PaaS, and IaaS environments.
- 7+ years experience in technical program management and project management.
- Outstanding problem-solver, negotiator, diversity advocate, and relationship-builder.
- Strong technical background; able to grasp and convey highly technical subject matter.
- Excellent presentation and communications skills, both written and verbal, in a global environment.
- Excellent time management skills with the ability to coordinate and prioritize effectively.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually-beneficial solutions.
- Understanding of Data Cloud fundamentals and concepts.
- Excellent team player, able to work with virtual and global cross-functional teams.
- Able to work in a dynamic, ever changing environment with a sense of urgency.
Benefits
- High-quality resolutions for business insights
- Partnerships with customers to ensure success
- Opportunities for impact, innovation, and collaboration
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SnowflakeSaaSPaaSIaaStechnical program managementproject managementdata analysisarchitecture standardssecurity posturecost optimization
Soft skills
problem-solvingnegotiationrelationship-buildingpresentation skillscommunication skillstime managementanalytical skillsemotional intelligenceempathyteam collaboration
Certifications
Bachelor's degree in computer scienceBachelor's degree in businessequivalent work experience