Snowflake

Senior Product Manager – Reliability and Service Health

Snowflake

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Washington

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Salary

💰 $195,000 - $250,000 per year

Job Level

Senior

Tech Stack

AWSAzureCloudDistributed Systems

About the role

  • Own the product vision, strategy, and roadmap for core platform reliability (including releases), broader service health, developing abstraction APIs, automation and orchestration services.
  • Define and prioritize features and capabilities that improve the stability, predictability (including developing customer workload testing tools) and efficiency of our global infrastructure.
  • Author detailed Product Requirement Documents (PRDs) and specifications, defining success criteria for our engineering teams.
  • Partner closely with senior engineering leaders to define and drive alignment on Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical services.
  • Develop a strategic roadmap for our release engineering and CI/CD infrastructure to ensure fast, safe, and stable releases for the entire engineering organization.
  • Champion a culture of operational excellence by driving investments in observability, monitoring, incident management, and automation.
  • Collaborate with engineering, SRE, and other product teams to understand their needs and translate them into a coherent platform strategy.
  • Communicate the product strategy, roadmap, and impact to stakeholders at all levels, from individual engineers to executive leadership.

Requirements

  • 5+ years of technical product management experience, preferably in infrastructure, cloud services, Site Reliability Engineering (SRE), or a related developer-facing domain.
  • Proven experience shipping products related to reliability engineering, observability (monitoring, logging, tracing), CI/CD, or large-scale service orchestration.
  • Deep technical understanding of distributed systems, high availability, fault tolerance, and cloud-native architecture (AWS, Azure, or Google Cloud).
  • Demonstrated ability to develop product roadmaps, write clear and concise requirements, and make difficult trade-off decisions based on data and business needs.
  • Excellent communication and leadership skills, with a proven ability to influence and align cross-functional teams without direct authority.
  • Strong CS fundamentals and the ability to have credible, in-depth technical discussions with senior engineers.
  • Track record of identifying and delivering creative solutions to complex technical problems.
  • BS in Computer Science or a related technical field; Masters or equivalent experience preferred.
  • Expected to follow company confidentiality and data security standards.