Support Engineer

• Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners via email, web, and phone
• Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues
• Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to the internal and external knowledge base
• Report well-documented bugs and feature requests and work with Engineering toward resolution
• Proactively identify recommendations and lead global initiatives to improve product quality and customer experience
• Provide support coverage during holidays and weekends based on business needs
• May be assigned to work with one or more Snowflake Priority Support customers and develop deep understanding of customer use cases and Snowflake implementations

Staff Cloud Support Engineer

Application Support Analyst – BID

Healthcare Technical Support

Senior Technical Support Engineer

Support Operations Analyst

Technical Support Specialist