Snorkel AI

Product Operations Lead

Snorkel AI

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California, New York • 🇺🇸 United States

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Salary

💰 $150,000 - $240,000 per year

Job Level

Senior

About the role

  • Act as the bridge between Product, Engineering, and customer-facing teams, ensuring user needs and product priorities stay in sync.
  • Lead product program management—driving planning, launch, and rollout of new features with strong alignment between customers, contributors, and product.
  • Partner with Enablement to equip Technical Delivery Managers, Production Managers, Sales, and Expert Contributors with the tools and training to adopt and succeed with Snorkel’s products.
  • Build and manage a Voice of the Customer program, consolidating feedback across all channels and surfacing insights to inform roadmap and R&D investment decisions.
  • Serve as a strategic advisor to Product leadership, influencing roadmap prioritization and long-term product strategy with data-driven insights and customer context.

Requirements

  • 8+ years of experience in strategy, operations, or product-facing roles in high-growth technology companies.
  • Proven track record of building or leading product operations, program management, or customer strategy functions.
  • Strong ability to structure ambiguous problems, define metrics, and influence decision-making across senior stakeholders.
  • Excellent communication and facilitation skills; able to represent both customer and internal perspectives with clarity and impact.
  • Experience working closely with Product, Engineering, and customer-facing teams in fast-paced environments.
  • Strong analytical background; able to translate qualitative feedback and quantitative data into actionable insights.
  • Bonus: Experience with marketplace, contributor/contractor networks, or AI/ML/data platform businesses.
Benefits
  • medical
  • dental
  • vision
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product program managementdata-driven insightsmetrics definitioncustomer strategyprogram managementanalytical skillsqualitative feedback analysisquantitative data analysis
Soft skills
communication skillsfacilitation skillsproblem structuringinfluence decision-makingclarity in representationimpactful presentation