Senior Product Operations Manager
GoodLeap
Go
Product Operations Lead
Snorkel AI
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $240,000 per year
Job Level
Senior
About the role
- Act as the bridge between Product, Engineering, and customer-facing teams, ensuring user needs and product priorities stay in sync.
- Lead product program management—driving planning, launch, and rollout of new features with strong alignment between customers, contributors, and product.
- Partner with Enablement to equip Technical Delivery Managers, Production Managers, Sales, and Expert Contributors with the tools and training to adopt and succeed with Snorkel’s products.
- Build and manage a Voice of the Customer program, consolidating feedback across all channels and surfacing insights to inform roadmap and R&D investment decisions.
- Serve as a strategic advisor to Product leadership, influencing roadmap prioritization and long-term product strategy with data-driven insights and customer context.
Requirements
- 8+ years of experience in strategy, operations, or product-facing roles in high-growth technology companies.
- Proven track record of building or leading product operations, program management, or customer strategy functions.
- Strong ability to structure ambiguous problems, define metrics, and influence decision-making across senior stakeholders.
- Excellent communication and facilitation skills; able to represent both customer and internal perspectives with clarity and impact.
- Experience working closely with Product, Engineering, and customer-facing teams in fast-paced environments.
- Strong analytical background; able to translate qualitative feedback and quantitative data into actionable insights.
- Bonus: Experience with marketplace, contributor/contractor networks, or AI/ML/data platform businesses.
Benefits
- medical
- dental
- vision
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product program managementdata-driven insightsmetrics definitioncustomer strategyprogram managementanalytical skillsqualitative feedback analysisquantitative data analysis
Soft skills
communication skillsfacilitation skillsproblem structuringinfluence decision-makingclarity in representationimpactful presentation
