Operations Manager – Enterprise AI Solutions

Snorkel AI

Operations Manager overseeing Solutions AI delivery organization at Snorkel AI. Responsible for capacity planning, staffing, and financial performance management.

Posted 5/22/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own capacity planning and staffing for the Solutions AI Engineers in Float, aligning resources to projects based on skills, priority, and availability
Build and maintain capacity and revenue forecasts based on pipeline, active projects, and hiring plans
Run scenario planning to identify hiring needs, capacity gaps, and delivery risks
Translate Salesforce (MEDDIC) pipeline into staffing plans and hiring signals, ensuring alignment between demand and capacity
Partner with Engagement Managers during deal formation to validate scope, resourcing, timelines, and margin assumptions
Ensure accurate timesheet submission, utilization tracking, and operational compliance across the delivery organization
Define standards for project setup, tracking, and reporting to ensure consistent execution across engagements
Establish operating cadences (e.g., weekly project and portfolio reviews) to ensure consistent execution
Maintain accurate project and portfolio reporting, including execution status, burn, margin, capacity, and delivery risks
Partner with Finance to ensure accurate revenue recognition, forecasting, and auditability of delivery data
Own reporting and dashboards for core PS metrics, ensuring a single source of truth across systems
Own data quality and consistency across Float, Jira, and Salesforce
Standardize workflows across Float, Jira, and Salesforce; improve data quality

Requirements

What you’ll need

5+ years in Professional Services Operations, Delivery Operations, or similar
Proven experience with resource planning, capacity management, and utilization
Experience with forecasting, capacity modeling, or financial planning in a services environment
Proficiency with PSA/PM/CRM tools (e.g., Float, Jira, Salesforce)
Strong understanding of PS financials (margin, burn, revenue recognition) and associated tools, (Excel/Sheets; dashboarding/reporting)
Experience designing or optimizing workflows across multiple systems (PSA, CRM, project management tools)
Comfortable operating in ambiguity and building processes from the ground up
Candidate must be located in the United States
No Visa Sponsorship Provided

Benefits

Comp & perks

All offers include equity in the form of employee stock options.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

capacity planningstaffingrevenue forecastingscenario planningresource planningutilization trackingfinancial planningworkflow optimizationdata qualityproject reporting

Soft Skills

communicationproblem-solvingorganizational skillsadaptabilitycollaboration