Engagement Manager – Data as a Service

Snorkel AI

Engagement Manager driving customer adoption and revenue for Data as a Service. Collaborating with enterprise clients to ensure successful project delivery in AI domains.

Posted 5/1/2026full-timeNew York City • California, New York • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $230,000 per yearWebsite

About the role

Key responsibilities & impact

Own post-sale customer outcomes, including adoption, consumption, and revenue realization across assigned DaaS accounts
Drive ongoing consumption of contracted datasets, ensuring bookings are converted into recognized revenue
Build deep, multi-threaded relationships across customer organizations, including technical, operational, and executive stakeholders
Partner closely with Account Executives to identify, shape, and progress expansion opportunities
Lead customer engagements from project kick-off through ongoing production, ensuring alignment on goals, timelines, and success criteria
Manage delivery of complex datasets with the Delivery team, meeting quality, scope, and SLA expectations while proactively identifying risks
Communicate value delivered, usage trends, and growth opportunities to both technical and non-technical audiences
Act as the voice of the customer internally, collaborating with Delivery, Product, and Engineering to resolve issues and improve processes
Develop a strong understanding of customer workflows and data consumption patterns to proactively identify opportunities for increased adoption and expanded use cases

Requirements

What you’ll need

5+ years of experience in customer success, account management, consulting, or a related post-sales role in a technical or data-driven environment
Excellent track record of managing enterprise accounts and driving customer adoption, consumption, and expansion
Experience partnering closely with Sales or Account Executives in a shared ownership model of account growth
Strong ability to manage complex delivery programs while maintaining focus on customer outcomes and business impact
Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders
Technical aptitude in data, AI/ML, or related domains
Ability to navigate ambiguity, solve problems proactively, and operate effectively in a fast-paced environment
Familiarity with usage-based or consumption-driven business models
Willingness to travel up to 20% based on customer needs

Benefits

Comp & perks

All offers include equity in the form of employee stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementconsultingdata-driven environmententerprise account managementdelivery program managementdataAIMLusage-based business models

Soft Skills

communication skillsinterpersonal skillsproblem-solvingability to navigate ambiguityrelationship buildingfocus on customer outcomesengagement with stakeholdersproactive identification of opportunitiesoperating in fast-paced environmentscollaboration