Head of Delivery Operations – DaaS
Snorkel AI
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $250,000 per year
Job Level
Lead
About the role
- Lead and scale the Data Operations function, building a high-performance team with clear career paths, accountability, and a strong culture of operational excellence.
- Design and operationalize end-to-end operating models for expert contributor, onboarding, performance management, and quality assurance; ensuring consistency, compliance, and scalability as the business grows.
- Establish SOPs, including pipeline health monitoring, project execution tracking, and KPI-driven reporting to enable predictable, on-time delivery.
- Own operational enablement and documentation, creating playbooks, and internal tooling that reduce execution friction and accelerate onboarding across delivery teams.
- Oversee planning and execution of complex data programs (labeling, annotation, curation), balancing cost, quality, and timelines across multiple customers and delivery motions.
- Partner cross-functionally with Delivery, Supply, Engineering, Product, and GTM leadership to align execution with commercial priorities and continuously improve the DaaS operating model at scale.
Requirements
- 8+ years of experience in Delivery Operations, Data Operations, Program Management, or equivalent roles, ideally within high-growth B2B SaaS, DaaS, or services-led technology organizations with 3+ years managing people or teams.
- Demonstrated success building operational rigor in unstructured, fast-scaling environments, including designing SOPs, operating models, and execution frameworks from first principles.
- Proven people leadership experience, including building and managing high-performing teams, developing managers, and overseeing large contractor or distributed workforces.
- Strong vendor and partner management expertise, with a track record of scaling external suppliers while maintaining quality, cost efficiency, and delivery SLAs.
- Operational and analytical excellence, with hands-on experience defining KPIs, building pipeline and capacity visibility, and driving continuous process improvement through data.
- Exceptional cross-functional leadership and communication skills, with the ability to influence Delivery, Engineering, Product, Supply, and GTM stakeholders at senior levels.
- Comfort operating in ambiguity and zero-to-one contexts, with the ability to move quickly, make high-quality decisions, and iterate toward scalable systems.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Data OperationsProgram ManagementSOP designoperating modelsKPI-driven reportingpipeline health monitoringproject execution trackingdata programs managementprocess improvementanalytical excellence
Soft skills
people leadershipcross-functional leadershipcommunication skillsinfluenceoperational excellencedecision makingteam buildingmanager developmentvendor managementcomfort in ambiguity