AI Delivery Manager – Enterprise Solutions
Snorkel AI
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, District of Columbia, New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary customer point of contact for AI projects throughout the delivery lifecycle, leading meetings, providing regular updates, addressing concerns, and managing expectations.
- Develop and manage comprehensive project plans and other artifacts to ensure successful project delivery within scope and on schedule.
- Proactively identify and mitigate risks and issues, ensuring that potential roadblocks are addressed promptly and effectively.
- Navigate ambiguity and uncertainty with ease, adapting quickly to change and identifying paths to resolve uncertainty.
- Monitor project budgets and financial performance, tracking resource utilization and ensuring engagements align with contractual and internal financial targets.
- Contribute to scoping new projects and the development of proposals and Statements of Work, defining objectives, resources, and deliverables.
- Collaborate with internal stakeholders (Sales, Customer Success, Applied AI Engineering) to ensure successful delivery, translate outcomes into business value, and support the overall customer success strategy.
- Improve Snorkel’s end-to-end delivery through incorporation of learnings and customer feedback into delivery processes.
Requirements
- 4+ years experience working in a customer-facing role overseeing technical project delivery, e.g., management consultant, technical consultant, or technical project manager.
- 2+ years experience as a lead project manager in a technology or consulting environment.
- Influential presence in front of customers, strong presentation and communication skills and the ability to become a trusted advisor.
- Technical aptitude and ability to understand the complexities of AI use cases and communicate effectively with both technical and non-technical stakeholders.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Action-oriented with the ability to cut through uncertainty and bring clarity to teams and projects.
- B.S. degree in Business Administration, Engineering, or comparable degree/experience.
- Travel up to 20% based on customer needs.
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrisk managementbudget monitoringresource utilizationproposal developmentAI use casestechnical deliverycustomer success strategyproject planningstakeholder collaboration
Soft skills
communication skillspresentation skillsorganizational skillsattention to detailinfluential presenceaction-orientedadaptabilityproblem-solvingcustomer relationship managementtrust building