Program Manager

• Build and refine ticketing processes to streamline operations and improve response times
• Design and implement automated form processes that reduce manual work and improve data collection
• Create automated email workflows to enhance communication and operational efficiency
• Develop custom queries to extract actionable insights from operational data
• Leverage Zapier, Airtable, and other no-code/low-code tools to connect systems and automate workflows
• Design scalable data workflows that leverage internal tools, external vendors, and various pieces of automation
• Drive faster decision-making abilities for the team by exposing key insights from within the process
• Determine user information that is missing, which leads to user experience improvements
• Maximize marketplace efficiency and work with cross-functional partners to raise issues and implement corrective actions
• Grow our user base through implementation of retention and incentivization programs
• Partner with teams across the organization to identify operational bottlenecks and implement solutions
• Manage external partnerships and be a point of contact for them in resolving issues

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