SNIPEBRIDGE

Chief Operating Officer

SNIPEBRIDGE

full-time

Posted on:

Location Type: Hybrid

Location: Basalt • Colorado • United States

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Job Level

Lead

About the role

  • Manage resource allocation and staffing assignments across multiple concurrent projects
  • Monitor and optimize team capacity, utilization rates, and workload balance
  • Forecast resource needs based on project pipeline and growth projections
  • Identify hiring needs and collaborate on recruitment strategy
  • Develop strategies to maximize team productivity while maintaining work-life balance
  • Oversee day-to-day operations across all functional areas
  • Establish, refine, and implement operational processes and systems to improve efficiency
  • Serve as escalation point for operational issues and client concerns
  • Ensure quality standards and firm values are maintained across all projects
  • Drive continuous improvement initiatives throughout the organization
  • Serve as senior point of contact for client relationships, supporting Project Managers and principals
  • Address client concerns and manage expectations at the highest level
  • Build and maintain strong relationships with key clients and referral sources
  • Participate in client meetings and presentations as needed
  • Establish project budgets and fee structures in collaboration with project teams
  • Monitor project profitability, billing, and financial performance throughout all phases
  • Implement systems for tracking project costs, budgets, and financial metrics
  • Identify and address budget overruns or profitability issues proactively
  • Collaborate with accounting on invoicing, collections, and financial reporting
  • Analyze project financial data to inform future estimating and pricing strategies
  • Evaluate and implement project management and financial software systems
  • Establish standardized processes for project delivery, documentation, and quality control
  • Create systems for knowledge sharing and best practices across teams
  • Leverage technology to improve efficiency and communication

Requirements

  • 10+ years of progressive experience in architecture, design, or AEC industry
  • Proven track record in operational leadership and business management
  • Deep understanding of architectural project delivery, resource management, and design firm operations
  • Strong financial acumen with experience managing project budgets, profitability, and P&L metrics
  • Demonstrated success in resource planning, capacity management, and team optimization
  • Experience establishing and improving operational processes and systems
  • Excellent client relationship management and communication skills
  • Strong analytical and problem-solving abilities with data-driven decision-making approach
  • Proficiency in project management and financial software (Deltek, BQE Core, or similar platforms)
  • Experience managing teams in a creative, collaborative environment
  • Bachelor's degree in Architecture, Business, or related field (Architecture degree strongly preferred)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
resource managementproject deliverybudget managementprofitability analysisP&L metricsoperational processescapacity managementteam optimizationdata analysisfinancial reporting
Soft Skills
operational leadershipbusiness managementclient relationship managementcommunication skillsanalytical abilitiesproblem-solvingcollaborationteam buildingstrategic planningcontinuous improvement