Director of Academic Technology
SNHU Careers
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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Salary
💰 $94,130 - $150,634 per year
Job Level
About the role
- Lead team providing direct support and leadership on optimization of the learning management system, coordination of core university processes such as course roll and grade pass-back, and execution of day-to-day operations of the learning management system that directly support the Global Campus online portfolio.
- Cultivate a strong relationship with D2L support staff and product leadership to enable effective vendor collaboration on support issues and short- and long-term roadmap conversations, collaborating with the Sr. Director, LMS Operations on roadmap and support requests.
- Collaborate with Global Campus stakeholders and other SNHU departments to continuously refine our LMS platform strategy, provide internal technical consulting services in support of university initiatives and strategies, and provide Brightspace subject matter expertise, able to effectively advocate for SNHU's highest priorities and inform and align, where possible, D2L's roadmap and our vision for the learning environment.
- Partner with internal and vendor data teams to continually improve the use of data in the academic technology ecosystem, identifying opportunities for refinement and cross-platform alignment.
- Continuously refine stakeholder communication practices to ensure visibility and engagement on team roadmap and sprint release notes, collaborating with leadership and peers on broader ATS communications to Global Campus, ITS, and university stakeholders.
- Collaborate with business stakeholders to guide user experience optimization, integration enhancements, and testing and innovation efforts in the LMS, ensuring a unified vision for LMS optimization- and extensibility-focused teams.
- Provide leadership on LMS customization and integration efforts, including Banner-Brightspace integration components, in support of a stable, secure, and interoperable LMS ecosystem in alignment with ITS Principles.
- Lead the Academic Technology Solution Delivery team and drive results and excellent service to the scaled academic technology portfolio: Translate technology strategies and requirements into tactical implementations.
- Collaborate with CX, NLS, faculty support team and the development team in ITS around the ideation, testing, and deployment of custom extensions of Brightspace.
- Manage extensive functional testing and user acceptance testing in a wide range of learning environments, including testing of system upgrades and new integrations.
- Ensure that both projects and operational work are organized, prioritized, aligned, and executed. Track and communicate with stakeholders the status of technology-related projects.
Requirements
- 5+ years of experience in IT service delivery management, operations management, or product management within complex, enterprise technology environments.
- 4+ years of experience managing direct reports, including performance management, coaching, and employee development, preferably within cross-functional or matrixed organizations.
- Experience managing product or platform roadmaps, coordinating product development or continuous delivery.
- Experience leading strategic engagement with vendor partners to align on shared roadmaps or platform direction.
- Experience supporting, testing, and delivering learning environments or complex, customer-facing platforms deployed at scale, including responsibility for functional testing, user acceptance testing, and integration validation.
- Expertise with D2L Brightspace or other learning management systems.
- Experience with LTI and other industry standard integration protocols.
- Experience managing data collection and analysis workflows.
Benefits
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service delivery managementoperations managementproduct managementfunctional testinguser acceptance testingdata collectiondata analysisLTID2L Brightspacelearning management systems
Soft Skills
leadershipcoachingemployee developmentstakeholder communicationcollaborationuser experience optimizationproject managementstrategic engagementvendor collaborationperformance management