Housing Officer

SNG (Sovereign Network Group)

Housing Officer resolving management challenges for housing department in London and Hertfordshire. Managing caseload and building relationships with external agencies.

Posted 8/1/2026full-timeWembley • 🇬🇧 United KingdomMid-LevelSenior💰 £32,000 - £40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex caseloads within housing management, focusing on customer service excellence and effective relationship building with external agencies and stakeholders.

Highest-signal resume keywords

Caseload ManagementCustomer Service ExcellenceStrong Communication SkillsHousing Management ServicesRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing ManagementCase ManagementFraud PreventionSafeguardingContract Management

Soft Skills

Proactive Problem SolvingInterpersonal SkillsTeam Collaboration

Tools & Technologies

Microsoft Office

Industry Keywords

Anti-Social BehaviourNeighbourhood IssuesCustomer SatisfactionExternal Agencies

About the role

Key responsibilities & impact

Resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding
Manage your own caseload
Build effective working relationships with external agencies

Requirements

What you’ll need

The ability to proactively manage a complex caseload
Strong communication skills with previous experience of working with customers in a demanding environment
Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
Previous experience, or a knowledge of delivering housing management services
Experience of using computer systems, for example Microsoft Office
The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

Benefits

Comp & perks

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service