Customer Experience Representative

SNDL Inc.

Customer Experience Representative at Value Buds providing exceptional service while helping customers navigate cannabis products. Creating welcoming experiences and ensuring compliance with cannabis regulations.

Posted 6/12/2026part-timeLloydminster • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Create a welcoming experience for every customer
Provide product recommendations and cannabis education
Operate the POS, handle payments, and issue receipts
Restock shelves and support basic inventory tasks
Ensure compliance with cannabis regulations, including ID verification

Requirements

What you’ll need

Customer service, retail, or hospitality experience is an asset
Strong communication skills and a customer-first attitude
Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
Minimum age requirement based on province (18/19+)
Ability to stand for extended periods and lift up to 40 lbs
Eligible to pass a Criminal Record Check.

Benefits

Comp & perks

Career growth and internal promotion opportunities
In-depth product training and ongoing learning
Supportive, team-oriented environment
Employee product discounts across our retail banners
Competitive wages and flexible scheduling options
Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support
Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

POS operationpayment handlinginventory management

Soft Skills

customer servicecommunicationcustomer-first attitude

Certifications

Selling It RightSellSafeCRTPCRWTPCanSell