Customer Success Manager
SnapStream
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $105,000 per year
Job Level
Mid-LevelSenior
About the role
- Proactively build and manage strong customer relationships by understanding business goals and driving successful outcomes with SnapStream
- Own a portfolio of customers, driving adoption, retention, and expansion, while managing renewals and upsells
- Increase customer retention through regular tactical check-ins and strategic business reviews to ensure alignment on objectives and outcomes
- Develop deep expertise in SnapStream and advise customers on relevant features and best practices to maximize product value
- Partner with the Implementation Manager during onboarding to support customer goals and accelerate adoption
- Monitor customer usage and health, proactively identifying risks and executing plans to improve outcomes and prevent churn
- Collaborate cross-functionally and communicate customer feedback to internal teams such as Product, Engineering, Sales, and Marketing
Requirements
- 5+ years experience working in Customer Success or Account Management at a software or technology company
- Experience owning a portfolio of customers and driving adoption, retention, renewals, and upsell opportunities
- Excellent written, verbal, and interpersonal communication skills
- Proven ability to manage multiple initiatives simultaneously with strong planning and organizational skills
- Excellent active listening, discovery, and requirements-gathering skills
- Ability to build trusted relationships with customers and collaborate effectively with internal teams
- Comfortable analyzing product usage data to identify risks and opportunities
- Self-directed, proactive, and able to navigate ambiguity
- Fluency with modern software tools and technology
- Interest in video, social platforms, or news and media industries is a plus
- Bachelor’s degree preferred
Benefits
- Comprehensive health coverage, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance
- Paid time off and paid parental leave to support work-life balance
- 401(k) retirement plan with company matching
- Enjoy flexibility and collaboration in an intentional, remote-first work environment equipped with the tools and technology you need to succeed
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementportfolio managementadoption strategiesretention strategiesrenewals managementupsellingdata analysisrequirements gatheringstrategic business reviews
Soft skills
communication skillsinterpersonal skillsplanning skillsorganizational skillsactive listeningcollaborationrelationship buildingself-directedproactiveability to navigate ambiguity