Virtual Medical Assistant – Insurance Verification, Patient Coordination

SnappyCX

Virtual Medical Assistant supporting front desk and administrative operations in a mental health practice. Involves patient communication, insurance verification, and administrative tasks.

Posted 7/29/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, appointment scheduling, and insurance verification within healthcare settings. Proficient in managing high-volume interactions while maintaining professionalism and empathy.

Highest-signal resume keywords

Virtual Medical Assistant ExperienceInsurance VerificationEOB InterpretationValant EMRHigh-Volume Patient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Record ManagementPre-Appointment AssessmentsCommunication Workflow ManagementInsurance Eligibility Verification

Soft Skills

Organizational SkillsMultitasking AbilitiesVerbal CommunicationWritten CommunicationEmpathy

Tools & Technologies

WeaveValentreeCareCloud

Industry Keywords

Healthcare AdministrationMental HealthBehavioral HealthPatient InteractionFront-Office Workflows

About the role

Key responsibilities & impact

Answer inbound phone calls and respond to patient inquiries professionally
Manage SMS/text communication with patients
Respond to emails and maintain communication workflows
Confirm upcoming appointments and handle rescheduling
Schedule patient appointments accurately
Coordinate calendars and manage provider availability
Verify insurance eligibility using EOBs
Determine co-pays, deductibles, and coverage details
Work within RCM tools to check benefits
Administer pre-appointment assessments (e.g., PHQ-9)
Ensure patient forms are completed prior to visits
Maintain accurate patient records and documentation
Manage inboxes and communication channels
Support overall front-office workflows

Requirements

What you’ll need

Prior experience as a Virtual Medical Assistant or in healthcare administration
Strong understanding of:
Insurance verification
EOB interpretation (co-pays, deductibles)
Experience handling high-volume patient communication (calls, texts, emails)
Excellent verbal and written English communication skills
Strong organizational and multitasking abilities
Ability to handle sensitive patient interactions with professionalism and empathy
Experience in mental health or behavioral health environments (highly preferred)
Familiarity with the following tools:
Valant EMR
Weave (phone/text platform)
Valentree
CareCloud

Benefits

Comp & perks

Fully remote role
Fast-paced, patient-focused environment