Snappy Kraken

Customer Success Manager

Snappy Kraken

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $65,000 per year

About the role

  • Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements.
  • Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI.
  • Support the renewal process by reinforcing value and client outcomes.
  • Lead onboarding, campaign preparation, approvals, and timely content publication.
  • Provide insights and suggestions to help clients make the most of the program.
  • Build strong client relationships through regular communication (chat, phone, email, video).
  • Maintain accurate client records in our CRM.
  • Work with the Freedom360 Program Lead to improve processes and client experience.

Requirements

  • 2–4 years of Customer Success with proven success managing client outcomes.
  • Demonstrated ability to lead business reviews that showcase ROI and connect program value to client goals.
  • Experience in SaaS customer success is required; background in Financial SaaS or Marketing Tech SaaS is a strong plus.
  • Strong communication and organizational skills.
  • Comfortable presenting information and guiding client discussions.
  • Tech-savvy, adaptable, and eager to learn new tools.
  • Proactive and able to manage multiple priorities independently.
  • Alignment with our core values: Pursue the Vision, Build Meaningful Relationships, Commit to Continuous Improvement, Solve with Purpose, Own Your Outcomes
Benefits
  • Work Remotely
  • Personal Days for when you need a break (on top of your regular vacation)
  • Development Fund to help you grow
  • Medical Insurance Options
  • Parental/Maternity Leave
  • Growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessSaaSBusiness ReviewsClient OutcomesPerformance MeasurementProgram ROIOnboardingCampaign PreparationContent Publication
Soft Skills
CommunicationOrganizational SkillsClient Relationship BuildingProactive ManagementAdaptabilityPresentation SkillsIndependent PrioritizationContinuous Improvement