Bilingual Member Care Representative I

Snapping Shoals Electric Membership Corporation

Bilingual Member Care Representative supporting English and Spanish speaking members in a call center environment. Handling inquiries and providing solutions to member-related concerns.

Posted 4/28/2026full-timeCovington • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Process service orders, forms, applications and requests
Create and maintain member account information as appropriate
Acknowledge and resolve member-related concerns
Maintain confidentiality of member information and documentation
Receive incoming calls and assign them to the appropriate departments
Promptly respond to member inquiries with solutions
Communicate efficiently with members through multiple channels
Establish a professional member relationship and ensure a positive member experience

Requirements

What you’ll need

Must have good written, verbal, and interpersonal communication skills in English and Spanish.
The ability to communicate clearly and understand English and Spanish.
Punctuality and consistent work attendance are expected.
Ability to write professional emails and letters
Experience with Microsoft Office programs required
Ability to work in a team environment and independently.
Strong problem-solving and critical thinking skills
Ability to multitask while maintaining accuracy and attention to detail
Ability to remain composed and professional in high-pressure or escalated customer interactions
Demonstrate strong ownership of assigned tasks
Bilingual skills are preferred
Minimum of 2 years related experience or training.

Benefits

Comp & perks

Competitive pay - negotiable based on experience
Medical, dental, vision and prescription drug coverage
Health Savings Account with company annual contribution
Life insurance and disability
401K with company match
Pension plan
Paid holidays and time off
Educational/tuition reimbursement plan
Professional and personal development
Employee discounts
Employee Assistance Program
Wellness programs and onsite fitness center
Uniforms provided

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Office

Soft Skills

written communicationverbal communicationinterpersonal communicationproblem-solvingcritical thinkingmultitaskingattention to detailprofessionalismownershipteamwork