Customer Success Manager

Snapper

Customer Success Manager focused on customer satisfaction and retention at Snapper. Involves onboarding, training, and ensuring maximum value from the Mosaiq platform.

Posted 5/9/2026full-timeWellington • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Customer Success Manager ensures customers and partners get real value from Mosaiq, Snapper’s transit intelligence platform
Focuses on customer satisfaction, retention, and long-term success
Works closely with the Head of Customer Success to create a consistent, high-quality experience
Supports customers from onboarding through the full lifecycle
Builds strong, trusted relationships and maintains engagement
Identifies customer needs, insights, and feedback and shares internally
Monitors customer health and engagement and supports renewals

Requirements

What you’ll need

Proven experience in Customer Success, Account Management, Implementation, or similar customer-facing roles
Experience in SaaS, platform, or complex service environments preferred
Strong relationship management skills with the ability to engage diverse stakeholders
A proactive, structured, and organised approach to managing customers
Strong communication skills and a collaborative working style
Ability to understand customer needs and translate them into practical solutions
A focus on adoption, value delivery, and long-term customer success

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer satisfactionrelationship managementcommunicationcollaborationproactive approachstructured approachorganizational skillscustomer needs analysisvalue deliverycustomer engagement