Snapdocs

Operations Specialist – Notary Connect

Snapdocs

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $22 - $25 per hour

About the role

  • Monitor and manage incoming signing orders.
  • Review order details and special instructions for accuracy and completeness.
  • Keep orders up to date as changes occur.
  • Use sound judgment to anticipate and prevent potential issues or delays.
  • Ensure orders move smoothly through each stage of the signing lifecycle.
  • Oversee automated assignment of qualified notaries.
  • Take manual action on hard-to-fill orders, including outreach and incentive adjustments when appropriate.
  • Collaborate with customers to secure flexibility when needed.
  • Meet performance targets related to assignment speed and fulfillment.
  • Respond promptly to inbound communications from customers and notaries.
  • Provide clear, professional updates to ensure alignment across all parties.
  • Escalate urgent matters appropriately and coordinate resolution efforts.
  • Partner with internal Support and cross-functional teams on order-related inquiries.
  • Complete follow-up actions when automated reminders are not fulfilled.
  • Make outbound calls to quickly resolve time-sensitive issues.
  • Identify risks early and intervene proactively to avoid delays.
  • Troubleshoot common transaction issues and escalate when necessary.
  • Route signing errors and corrections to the appropriate internal teams.
  • Deliver a positive experience—even in high-pressure situations.

Requirements

  • High school diploma required
  • 1–2 years of related customer service experience
  • Strong written and verbal communication skills
  • Ability to quickly learn new computer systems and tools
  • Mortgage, Title, or Notary industry experience required
Benefits
  • Excellent medical, dental, and vision coverage
  • 401(k) with up to 4% company match
  • 16 weeks of paid parental leave
  • Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
  • Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
  • Summer & Winter Break (~1-week each) + 9 Holidays per year
  • Healthcare and Dependent Care FSA
  • HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
  • $15K Family Building Benefit (lifetime limit)
  • Life and Disability Insurance
  • $1,500 Annual Lifestyle Stipend to support your well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
sound judgmentcollaborationcommunication skillsproblem-solvingproactive interventioncustomer serviceperformance targetsescalationtroubleshootingflexibility
Certifications
high school diploma