Operations Support Specialist

SnapCare

. Serve as a point of contact for HCP, Facilities, and other 3rd party inquiries via phone, chat, text, and email.

Posted 4/22/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱40,000 - ₱45,000 per monthWebsite

About the role

Key responsibilities & impact

Serve as a point of contact for HCP, Facilities, and other 3rd party inquiries via phone, chat, text, and email.
Manages and processes clinician PRN and contract requests in addition to facility requests, addressing staffing and operational requirements.
Facilitate resolution of escalated concerns by coordinating with internal teams and ensuring timely feedback to HCPs and facilities.
Provide outreach and follow-up support for issues such as rejected timecards, credentialing completion, and recruitment inquiries.
Communicate timecard rejections and admin reviews clearly and empathetically, following established messaging guidelines.
Review, verify, and process timecards based on internal criteria and facility guidelines.
Identify and resolve discrepancies or irregularities in submissions, including those flagged as suspicious or non-standard.
Maintain accurate tracking of timecard statuses using SnapCare systems, ensuring timely handoffs and escalations to Tier 2 teams.
Apply memos and manage Payroll Lock processes in collaboration with team leadership.
Verify HCP credentials, pay rates, and facility alignment for accurate assignment and compensation.
Guide clinicians through the steps of joining SnapCare, including the onboarding and credentialing journey.
Utilize Salesforce to create and manage cases and update HCP profiles as needed.
Collaborate with cross-functional teams to align priorities, resolve complex inquiries, and improve overall service quality.
Participates in ad hoc projects that support recruitment, credentialing, or engagement initiatives, with the goal of enhancing overall HCP experience.
Identify and recommend process improvements for increased operational efficiency and stakeholder satisfaction.

Requirements

What you’ll need

High School Diploma or GED.
2+ years of customer service experience, preferably in a call center or healthcare operations environment.
Strong communication skills—verbal and written—with the ability to convey information with empathy and clarity.
Exceptional attention to detail and organizational skills.
Ability to navigate multiple systems simultaneously (Salesforce, Booker, time and attendance platforms).
Adaptable and comfortable working in a dynamic, fast-paced environment.
Nice to Have: Prior experience with healthcare, payroll, time and attendance systems, or clinician credentialing.
Bachelor’s degree in a related field.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SnapCare Website LinkedIn All Job Openings 201 - 500 employees SnapCare is an AI-enabled workforce marketplace that serves the entire continuum of care. Our platform offers healthcare facilities complete visibility into the ideal talent mix for their unique needs and associated costs. We designed our workforce solutions to significantly improve client savings and efficiencies, minimizing the need for intermediate agencies, returning control to healthcare facilities, and ensuring total transparency in pay and pricing. Our pioneering technology and comprehensive staffing services offer a smarter way for facilities to manage their workforce needs, and deliver quality patient care. Operations Support Specialist Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote 💵 ₱40k - ₱45k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as a point of contact for HCP, Facilities, and other 3rd party inquiries via phone, chat, text, and email.
Manages and processes clinician PRN and contract requests in addition to facility requests, addressing staffing and operational requirements.
Facilitate resolution of escalated concerns by coordinating with internal teams and ensuring timely feedback to HCPs and facilities.
Provide outreach and follow-up support for issues such as rejected timecards, credentialing completion, and recruitment inquiries.
Communicate timecard rejections and admin reviews clearly and empathetically, following established messaging guidelines.
Review, verify, and process timecards based on internal criteria and facility guidelines.
Identify and resolve discrepancies or irregularities in submissions, including those flagged as suspicious or non-standard.
Maintain accurate tracking of timecard statuses using SnapCare systems, ensuring timely handoffs and escalations to Tier 2 teams.
Apply memos and manage Payroll Lock processes in collaboration with team leadership.
Verify HCP credentials, pay rates, and facility alignment for accurate assignment and compensation.
Guide clinicians through the steps of joining SnapCare, including the onboarding and credentialing journey.
Utilize Salesforce to create and manage cases and update HCP profiles as needed.
Collaborate with cross-functional teams to align priorities, resolve complex inquiries, and improve overall service quality.
Participates in ad hoc projects that support recruitment, credentialing, or engagement initiatives, with the goal of enhancing overall HCP experience.
Identify and recommend process improvements for increased operational efficiency and stakeholder satisfaction. 🎯 Requirements
High School Diploma or GED.
2+ years of customer service experience, preferably in a call center or healthcare operations environment.
Strong communication skills—verbal and written—with the ability to convey information with empathy and clarity.
Exceptional attention to detail and organizational skills.
Ability to navigate multiple systems simultaneously (Salesforce, Booker, time and attendance platforms).
Adaptable and comfortable working in a dynamic, fast-paced environment.
Nice to Have: Prior experience with healthcare, payroll, time and attendance systems, or clinician credentialing.
Bachelor’s degree in a related field. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Escalation Tier 2 Support Specialist 🔥 9 hours ago Peak Support 1001 - 5000 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Escalation Tier 2 Support Specialist managing high-risk member cases via phone and email. Requires strong judgment and communication skills in a remote environment. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Escalation Tier 2 Support Specialist 🔥 9 hours ago Peak Support 1001 - 5000 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Escalation Tier 2 Support Specialist managing sensitive member cases via phone and email at Peak Support LLC. Working remotely to resolve complex issues and collaborate with internal teams. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Escalation Tier 2 Support Specialist 🔥 9 hours ago Peak Support 1001 - 5000 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Escalation Tier 2 Support Specialist managing high-risk, complex member cases via phone and email. Working for Peak Support in a positive remote culture focused on employee growth. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative – Hospitality 🔥 10 hours ago BnBerry 51 - 200 ☁️ SaaS Website LinkedIn All Job Openings Customer Service Representative providing client support for hospitality services through various communication channels. Ensuring customer satisfaction by resolving inquiries and issues related to bookings and services. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Escalation Tier 2 Support Specialist 🔥 12 hours ago Peak Support 1001 - 5000 🤝 B2B ☁️ SaaS 🛍️ eCommerce Website LinkedIn All Job Openings Escalation Tier 2 Support Specialist managing sensitive member cases via phone and email for Peak Support. Responsible for addressing complex inquiries with empathy and professionalism in a fully remote environment. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetimecard processingcredentialingpayroll managementdiscrepancy resolutionprocess improvementonboardingcase management

Soft Skills

communicationempathyattention to detailorganizational skillsadaptabilityproblem-solving

Certifications

High School DiplomaGEDBachelor’s degree