Business Analyst

SMX

Business Analyst performing system analysis and production support at SMX for Boston-based customers. Investigating issues and translating business needs into technical requirements.

Posted 4/30/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSeniorLead💰 $83,300 - $138,800 per yearWebsite

About the role

Key responsibilities & impact

Investigate and troubleshoot complex system issues by analyzing data, system logic, and business rules.
Conduct deep-dive research to understand current-state processes, identify root causes, and recommend corrective actions.
Recreate and validate issues through structured triage processes.
Translate system workflows and user behaviors into clear, actionable instructions for developers and QA.
Document findings, assessments, and solution paths in a concise, structured format.
Partner with client and developers to verify solution options, assess impacts, and ensure alignment with requirements.
Provide knowledge transfer by explaining system logic, validation criteria, and expected outcomes.
Analyze business processes to define requirements, identify gaps, and conceptualize future-state workflows.
Gather and document detailed user requirements, user stories, use cases, test scenarios, and test cases.
Create process maps, workflow diagrams, and business process documentation (Lucid or similar tools).

Requirements

What you’ll need

Bachelor’s degree required (additional relevant experience may substitute).
10+ years as a Business Analyst, with significant production support or application support experience.
Strong analytical and investigative skills with the ability to self-learn complex systems.
Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
Proficiency with Microsoft PowerPoint and Word.
Experience documenting functional and technical workflows, business rules/conditions, and system logic.
Ability to work independently, manage competing priorities, and drive issues to resolution.

Benefits

Comp & perks

Health insurance
Paid leave
Retirement plans

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysissystem troubleshootingdata analysisprocess mappingworkflow documentationuser requirements gatheringtest scenariostest casesroot cause analysisapplication support

Soft Skills

analytical skillsinvestigative skillscommunication skillsself-learningindependenceprioritizationproblem-solvingcollaborationknowledge transfertechnical explanation