Product Specialist – New Machines

SMT

Product Specialist responsible for technical diagnostics and machine preparation in construction equipment. Collaborating closely with engineers and product managers to enhance machine reliability and configurations.

Posted 7/29/2026full-timeImmingham • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of Volvo Construction Equipment and advanced diagnostic capabilities across mechanical, hydraulic, electrical, electronic, and CAN-bus systems. Proven ability to produce detailed technical reports and deliver effective technical coaching to enhance team competency.

Highest-signal resume keywords

Advanced Diagnostic CapabilityOEM Diagnostic Software ExperienceTechnical Schematics InterpretationStrong Technical ExpertiseFull UK Driving Licence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fault FindingRoot Cause AnalysisTechnical Report ProductionMachine ConfigurationSystem Integration

Soft Skills

Excellent CommunicationRelationship-BuildingProactive ApproachAnalytical ThinkingCollaborative Mindset

Tools & Technologies

OEM Diagnostic SoftwareMachine Configuration Tools

Industry Keywords

Volvo Construction EquipmentConstruction IndustryTechnical SupportCompliance with OEM Standards

About the role

Key responsibilities & impact

Acting as the primary technical specialist within the New Machine Preparation Centre, providing expert diagnostic support and engineering guidance.
Supporting engineers with advanced fault finding across mechanical, hydraulic, electrical, electronic, and software-controlled systems.
Leading investigations into complex, repetitive, or escalated technical issues, ensuring robust root cause analysis and corrective action.
Producing detailed technical reports, engineering feedback, and OEM submissions to support continuous product and process improvement.
Working closely with the Technical Support Team and Product Managers to resolve technical concerns and maintain compliance with OEM standards.
Ensuring machines are correctly configured, commissioned, and updated in line with the latest technical bulletins and software releases.
Identifying training needs within the preparation team and delivering both formal and informal technical coaching to improve competency and capability.
Supporting technical modifications, accessory installations, system integration activities, and preparation-related documentation.
Contributing to continuous improvement by feeding diagnostic findings into quality, engineering, and preparation processes.
Building strong working relationships across Sales, Service, Product Management, and Technical teams to support operational success.

Requirements

What you’ll need

Extensive knowledge of the Volvo Construction Equipment product range and the wider construction industry.
Advanced diagnostic capability across mechanical, hydraulic, electrical, electronic and CAN-bus systems.
Experience using OEM diagnostic software and machine configuration tools.
Confidence interpreting technical schematics, wiring diagrams, hydraulic circuits and software configurations.
Strong technical expertise to diagnose complex faults and understand system behaviour.
Excellent communication and relationship-building skills.
Proactive, analytical, and collaborative approach to improving machine reliability.
Ability to work effectively in a fast-paced environment, managing multiple technical priorities.
Full UK Driving Licence and flexibility to travel, work away from home, attend training in the UK and overseas, and work occasional weekends or overnight stays.

Benefits

Comp & perks

Health & Wellbeing: Health Cash Plan, 24/7 GP service, free physiotherapy access, and a wide range of wellbeing support.
Family & Lifestyle Support: Enhanced sick pay, maternity, paternity and adoption leave, IVF support, and retirement benefits.
Financial Benefits: Pension with up to 5% matched contributions, Cycle to Work scheme, EV salary sacrifice schemes, and employee discounts.
Recognition & Community: Refer-a-friend bonuses, long service awards, volunteering days, and recognition through our Caring, Daring, Sharing awards programme.
Additional Perks: Christmas shutdown as part of your annual leave entitlement, plus opportunities to get involved through our Employee Council and Social Committee.