CX Project Analyst, Junior
SMT
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Job Level
About the role
- Implement the various components of Customer Experience programs using SMT partner platforms and software;
- Perform configurations and customizations according to project scope;
- Configure surveys, dashboards, and data visualization structures according to client specifications;
- Collect, analyze, and interpret data to support the deployment of the most appropriate business and technology solutions;
- Execute tests and Quality Assurance activities, ensuring the quality, reliability, and performance of deliverables;
- Participate in client meetings, supporting decisions related to the design, implementation, and maintenance of platforms;
- Identify improvement opportunities in products and processes, proposing solutions that add value to SMT and its clients;
- Assist clients in resolving technical questions related to the platforms;
- Ensure appropriate handling of risks, blockers, and issues in accordance with defined processes.
Requirements
- Analytical, organized profile with a quality-oriented mindset;
- Good communication skills and ease in building relationships with clients;
- Ability to translate business needs into technical solutions;
- Interest in technology, data, and Customer Experience;
- Autonomy to drive tasks and a strong sense of responsibility for deliverables.
Benefits
- Health insurance
- Dental insurance
- Childcare allowance
- Workplace exercise program
- Flexible hours
- Career development plan
- Profit-sharing (PLR)
- Life insurance
- Food allowance
- Psychological support
- Meal voucher
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisdata visualizationQuality Assuranceconfigurationcustomizationsurvey designdashboard creationtechnical supportrisk managementprocess improvement
Soft skills
analytical skillsorganizational skillsquality-oriented mindsetcommunication skillsrelationship buildingbusiness needs translationautonomyresponsibility