Help Desk Technician

SMT (SportsMEDIA Technology)

Help Desk Technician providing game day support for basketball leagues at SMT. Responsible for troubleshooting systems and ensuring functionality during events.

Posted 7/11/2026part-timeSecaucus • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $24 per hourWebsite

About the role

Key responsibilities & impact

Provide game day support for games and events for basketball leagues.
Ensure SMT/league resources are functional pregame.
Monitor multiple systems and applications during live events.
Troubleshoot multiple systems and connections in case of irregular or total loss of functionality.
Perform system maintenance when necessary – both on and off-site.
Log tickets for all calls, emails, or any issues communicated to the help desk.

Requirements

What you’ll need

Knowledge of computer hardware and software, and Windows OS.
Excellent attention to detail.
Basic Basketball Rules Knowledge.
Strong verbal communication and interpersonal skills.
Availability to work night, weekend, and holiday games.
Previous technical troubleshooting skills preferred.
Must be reliable in execution of assigned tasks and detail oriented.

Benefits

Comp & perks

Opportunities to grow within our SMT team.
The chance to collaborate with experts in their fields.
Valued for your contributions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical TroubleshootingSystem MaintenanceComputer Hardware KnowledgeComputer Software KnowledgeWindows OS Knowledge

Soft Skills

Attention to DetailVerbal CommunicationInterpersonal SkillsReliability