Coach, Customer Success Manager (CFA)
SMSFactor
full-time
Posted on:
Location Type: Hybrid
Location: Levallois-Perret • France
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Salary
💰 €27,600 - €31,600 per year
About the role
- Identify the individual and collective needs of students
- Implement personalized action plans to help them reach their professional goals
- Motivate, listen to, and support students throughout their journey
- Coach students on job search techniques
- Analyze outcomes and feedback from students and partner companies
- Propose appropriate solutions to strengthen support pathways
- Identify up-sell opportunities
- Leverage cross-sell potential
Requirements
- Excellent written and verbal communication skills
- Strong organizational skills and effective prioritization
- Ability to work in a team while remaining autonomous
- Adaptability to varied situations and diverse interlocutors
- Supportive, pedagogical approach with active listening
- Continuous focus on quality and customer satisfaction
- Ability to take a step back and analyze situations with sound judgment
- Professionalism demonstrated by reliability and an appropriate demeanor in all circumstances
- Proactivity and the ability to propose improvements to processes and the user experience
Benefits
- 50% reimbursement of your public transport pass
- Competitive company health insurance (mutuelle)
- Meal vouchers (€8)
- Company-sponsored supplemental insurance (prévoyance)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent written communicationexcellent verbal communicationstrong organizational skillseffective prioritizationteamworkautonomyadaptabilityactive listeningprofessionalismproactivity